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End User Support Specialist

Los Angeles, CA

What is the opportunity? 

With the goal of providing superior service, delivers technical support via multiple channels including on-site end-user support for hardware, enterprise software and connectivity issues.  Helps resolves escalated incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks.  

What will you do? 

·      Assists with installs, configures, troubleshoots, and resolves problems on a variety of hardware and software via telephone/remote control access and occasional on-site support.

·      Ordering hardware and tracking hardware status. Communicates technical information to a non-technical audience.

·      Complete additional application requests.

·      Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.

·      Documents product problems and their resolutions in a knowledge database for future reference.

·      Conducts hardware troubleshooting and initiates warranty processes as required.  

·      May participate in testing new product releases and\or enhancements.

·      May participate in projects requiring cross functional coordination.


1-3 Years experience in helpdesk/service desk role  COMPETENCIES • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.  • Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. • Applied Learning: Assimilating and applying new job-related information in a timely manner.  • Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. • Detail orientated : Must execute critical steps in processes correctly each time •  Creating new processes to provide solutions


2 year college minimum

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