< Back to our careers page

End User Support Specialist

Los Angeles, CA
Consultant

What is the opportunity? 

With the goal of providing superior service, delivers technical support via multiple channels including on-site end-user support for hardware, enterprise software and connectivity issues.  Helps resolves escalated incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks.  

What will you do? 

·      Assists with installs, configures, troubleshoots, and resolves problems on a variety of hardware and software via telephone/remote control access and occasional on-site support.

·      Ordering hardware and tracking hardware status. Communicates technical information to a non-technical audience.

·      Complete additional application requests.

·      Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.

·      Documents product problems and their resolutions in a knowledge database for future reference.

·      Conducts hardware troubleshooting and initiates warranty processes as required.  

·      May participate in testing new product releases and\or enhancements.

·      May participate in projects requiring cross functional coordination.

Skills

1-3 Years experience in helpdesk/service desk role  COMPETENCIES • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.  • Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. • Applied Learning: Assimilating and applying new job-related information in a timely manner.  • Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. • Detail orientated : Must execute critical steps in processes correctly each time •  Creating new processes to provide solutions

Education

2 year college minimum

Apply for this job

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.